Three ways to reach the team. We answer by the third ring.

PC Portal is based in Wausau, Wisconsin. Our service team holds a daily 9:15 AM huddle and triages every service ticket internally within one hour. The fastest way to reach us depends on what you need:

Existing clients - service requests

  • Email: support@pcportal.us - Include details about the problem and how it's impacting your work. Screenshots help.
  • Service Portal: https://service.pcportal.us/ - Report an issue, view existing requests, or request a service or product from our catalog.
  • Phone: 715-302-0152 - Direct line to our service queue (answered first by our technicians, then by AI reception). Telephone support is available 8 AM - 5 PM. After hours is available for critical issues, subject to additional billing for non-critical work.

New business inquiries

Use the form on this page or call 1-888-232-3522 to schedule a free consultation. The 888 line routes to our sales queue (answered first by AI reception, then by a team member). We respond to all new-business inquiries within one business day.

Location and hours

  • Address: 2401 N 3rd Street STE B, Wausau, WI 54403
  • Office hours: Monday - Friday, 8:00 AM - 5:00 PM Central
  • Sales (new business): 1-888-232-3522
  • Service (existing clients): 715-302-0152
  • General email: info@pcportal.us
  • Service email: support@pcportal.us
  • This field is for validation purposes and should be left unchanged.

SUPPORT CENTER

Please use the below contact information for technical support requests only.

Phone Support

715-302-0152

Service Request

Client Portal Access
The Client Portal allows our clients to enter requests directly into the PC PORTAL ticketing system.

 

Start Here
Start a Service Request

 

How to Access
Customers need to use their Office 365 email address and email password information to access the portal.